360° Experience Audit
Transform Customer Understanding into Strategic Advantage Through Research and Analysis
What's Included in Your Experience Audit
Customer Journey Analysis
End-to-end journey mapping
Touchpoint effectiveness evaluation
Pain point identification
Moment of truth analysis
Cross-channel experience assessment
Emotional journey mapping
Digital Touchpoint Review
Website user experience
Mobile experience assessment
App usability evaluation
Service design analysis
Content effectiveness
Performance metrics review
Research & Insights
Customer feedback analysis
User behavior tracking
Analytics deep dive
Conversion funnel analysis
Search pattern analysis
User testing insights
Competitive Benchmarking
Industry best practices review
Competitor experience mapping
Market positioning analysis
Service comparison
Feature benchmarking
Innovation opportunities
Deliverables
Detailed journey maps and visualization
Comprehensive experience score
Prioritized improvement recommendations
ROI potential assessment
Implementation roadmap
Executive presentation
Timeline & Process
Kickoff and scope definition (Week 1)
Research and data collection (Week 2-3)
Analysis and mapping (Week 3-4)
Recommendations development (Week 4-5)
Final presentation and workshop (Week 6)
Investment
Starting package: €35,000
Duration: 6 weeks
Team: Senior Experience Designer, Research Lead, Digital Strategist