Digital Customer Experience

Unlock User-Driven Growth with Actionable Insights

Transform your product development through the power of continuous customer feedback. Our research methodology helps you understand what your users truly want, enabling you to build solutions they'll love and recommend. ❤️ Stop guessing what works—start knowing.

Where Ownership Drives Digital Excellence

Transform, Deliver, Enable: The Power of Partnership

We go beyond traditional consulting by combining strategic expertise with hands-on delivery and capability building. Our partnership approach means we don't just advise – we work alongside your team to implement solutions while transferring knowledge and skills.

This ensures your organization doesn't just transform digitally, but gains the confidence and competence to drive continuous innovation on your own.

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leefs digital disciplines

Deep Expertise Across Research, Experience Design, and Technology

Your success demands more than just generic solutions. Our specialized teams combine user research insights, human-centered design thinking, and cutting-edge technical knowledge to create digital experiences that truly work. We unite these disciplines seamlessly, ensuring your solutions are not just technically sound, but deeply rooted in user needs and beautifully crafted for engagement.

CX

We uncover the drivers behind customer behavior

We convert insights into strategic value. Our proven research methods reveal what truly motivates your users.

  • User research combining qualitative and quantitative methods

  • Actionable insights for successful products

  • Data-driven decisions that drive growth

DESIGN

We transform user needs into exceptional digital experiences

We deliver real value. Our design team crafts products and services that unite user insight with business success.

  • Experience design from concept to market

  • Design that unites users and business

  • Purpose-driven touchpoint creation

TECH

We architect flexible digital solutions using modern headless technologies

Our expertise creates unified content and commerce platforms that drive business growth.

  • Headless architecture and composable systems

  • CMS and e-commerce integration

  • High-performance digital platforms

Purpose driven collaboration

Strategic Transformation

We identify your business challenges through deep analysis and expert consultation. Our strategic insights create a clear roadmap that aligns with your goals and market needs.

Solution Implementation

We turn strategy into reality with our hands-on delivery approach. Our team implements digital solutions alongside yours to ensure sustainable, practical results.

Organization Enablement

We empower your organization to own its digital future by building internal capabilities and expertise. Our enablement approach ensures lasting digital excellence.

From Strategy to Self-Sufficiency

We Partner With You to Design, Build and Scale Digital Products Through Expert Consulting, User-Centered Design, Technical Excellence, and Operational Know-How

Digital Strategy & Innovation

  • Direct-to-Consumer (DTC) strategy development

  • Product and service discovery

  • Customer insights and market analysis

Experience Design & Research

  • Customer journey mapping

  • User experience design

  • Service design methodology

Technology Implementation

  • Application development and operations

  • Content management systems (CMS)

  • E-commerce platforms

  • CRM and marketing automation

  • Data architecture and analytics

Digital Operations

  • Search engine optimization (SEO)

  • Search engine marketing (SEA)

  • Content and experience management

  • Lead generation strategies

  • Marketing automation

  • Data-driven optimization

Get in touch

Our expertise combines strategic consulting, interim management, and results-driven project execution. We specialize in implementing digital business processes, software systems, and user-centered product development, while guiding organizations through their digital transformation and e-commerce journey. With strong implementation capabilities, we bridge the gap between strategy and execution.

Carsten Görs Interims CDO